Project-scoped users not able to login
# supports
Stephen Henderson
03/02/2026, 3:53 PMI've added our practitioners to our Medplum-hosted project and given them the appropriate access. They're project-scoped non-admin users, but they cannot access the Medplum project. Seems like they are able to login to Medplum, but they don't see the project in the list of available projects.
Can I get help resolving this? I can share project/user ids.
Stephen Henderson
03/02/2026, 6:29 PMI'm able to reproduce this with a test project. Project-scoped user logins don't seem to work.
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Aditya Suri
03/03/2026, 7:56 AMHey Stephen!
Can you send me the project ID? that way I can check if the project membership is wired up correctly
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Stephen Henderson
03/03/2026, 4:43 PMYep project id is
7725cbad-0524-4521-827e-d2537cbca536a
Aditya Suri
03/03/2026, 6:02 PMsorry forgot to ask - which user ids?
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Stephen Henderson
03/03/2026, 6:43 PMYou need the User or ProjectMembership IDs?
Stephen Henderson
03/03/2026, 6:43 PMIt's the 3 non-admin users, let me get them
Stephen Henderson
03/03/2026, 6:44 PM Copy code
cf84c0b1-529c-4165-a6e7-8c91f03746af
95754fe5-138d-449f-b6af-ba2a3270bd96
f68e626c-d25a-4ed5-a69d-b882e391f8b9a
Aditya Suri
03/03/2026, 9:38 PMIn general project scoped users can't access app.medplum.com. They need to be server scoped to see projects there.
Aditya Suri
03/03/2026, 9:39 PMs
Stephen Henderson
03/04/2026, 1:58 AMAh ok, so are they able to access the provider portal?
Stephen Henderson
03/04/2026, 12:31 PMI guess for cloud-hosted, server vs project scoped isn't as important? Wondering if I should just set our practitioners to server-scoped unless they can access the provider portal
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Aditya Suri
03/04/2026, 7:56 PMin general app.medplum.com isn't where providers would normally be spending time. if you want them to access app.medplum.com you would have to make them server scoped.
Aditya Suri
03/04/2026, 7:56 PMIn general providers and patients don't login to the medplum app.
Aditya Suri
03/04/2026, 8:04 PMtry the workaround at the bottom of the page for app.medplum.com https://www.medplum.com/docs/app/sign-in-page
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Stephen Henderson
03/05/2026, 12:39 AMWhat about provider.medplum.com though? And if not those, what can project scoped users access?
Stephen Henderson
03/05/2026, 1:38 PMIt seems appending the project id to app.medplum.com/signin works, but I guess I just don't understand the point of project-scoped users if they can't access the app?
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Aditya Suri
03/05/2026, 5:30 PMyes project scope users can access provider.medplum.com (as of this PR: https://github.com/medplum/medplum/pull/8597)
Thanks for bringing it up!
Aditya Suri
03/05/2026, 5:31 PMwhich app are you referring to here?
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Stephen Henderson
03/05/2026, 5:50 PMOk perfect this is what I need!
Stephen Henderson
03/05/2026, 5:52 PMIs there any work planned to allow project-scoped users to access app.medplum.com without having to append the project id query param? This is a fine workaround but is less than ideal having to pass this link around to our practitioners
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Aditya Suri
03/05/2026, 6:33 PMNothing near term that I can see atm unfortunately
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