Suddenly no longer able to log into one of our projects using SSO medplum #support

Suddenly no longer able to log into one of our pro...

yaaaaale

12/19/2023, 7:52 PM

Hi there, All of a sudden (as of about an hour ago), we're seeing this error message when trying to log into one of our projects using SSO:

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{
  "resourceType": "OperationOutcome",
  "issue": [
    {
      "severity": "error",
      "code": "invalid",
      "details": {
        "text": "User not found"
      }
    }
  ],
  "extension": [
    {
      "url": "https://medplum.com/fhir/StructureDefinition/tracing",
      "extension": [
        {
          "url": "requestId",
          "valueUuid": "0305b242-53e1-413c-b624-248908b9a8e0"
        },
        {
          "url": "traceId",
          "valueUuid": "ed7faa2b-0d61-4f8c-a8bf-350217f4f4a6"
        }
      ]
    }
  ]
}

Several of us are seeing this issue. Those of us seeing the issue have memberships to multiple projects (namely, our dev and staging projects). We can all log into dev just fine, but staging is suddenly showing us this error. Strangely enough, we just invited a new practitioner to our staging environment (who does not exist in our dev environment), and he is able to log in with no issue. I tried fishing around in the admin UI to see if there was a missing project membership, but alas, our project memberships all seem to be configured correctly.

rahul1

12/19/2023, 7:53 PM

Hi @yaaaaale ! Let me take a look and get back to you ASAP

rahul1

12/19/2023, 7:54 PM

@yaaaaale , can you DM me the email of the user in question?

rahul1

12/19/2023, 8:04 PM

@yaaaaale are you trying to log into the Medplum App, or into your app

yaaaaale

12/19/2023, 8:04 PM

My app

yaaaaale

12/19/2023, 8:04 PM

I'm able to log into the Medplum app just fine

yaaaaale

12/19/2023, 8:15 PM

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curl 'https://api.medplum.com/auth/external?code=[redacted]&state=%7b%22projectId%22%3a%22fb0e477b-f07c-4cc6-aba5-e4ead035f347%22%2c%22clientId%22%3a%22e81ba252-ab0b-4135-93ad-d64aea838e57%22%2c%22redirectUri%22%3a%22https%3a%2f%2fcare.stage.imaginepediatrics.tech%22%7d&session_state=44b75c6b-8399-4c02-8e26-91a24aa64882' \
  -H 'authority: api.medplum.com' \
  -H 'accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7' \
  -H 'accept-language: en-US,en;q=0.9' \
  -H 'cookie: _ga=GA1.1.193635368.1691511258; _ga_SHW0ZNT27G=GS1.1.1693739529.71.1.1693739529.0.0.0; medplum-a3df5988-183c-4433-b100-3e29a0157ffc=' \
  -H 'dnt: 1' \
  -H 'referer: https://care.stage.imaginepediatrics.tech/' \
  -H 'sec-ch-ua: "Not_A Brand";v="8", "Chromium";v="120"' \
  -H 'sec-ch-ua-mobile: ?0' \
  -H 'sec-ch-ua-platform: "macOS"' \
  -H 'sec-fetch-dest: document' \
  -H 'sec-fetch-mode: navigate' \
  -H 'sec-fetch-site: cross-site' \
  -H 'sec-fetch-user: ?1' \
  -H 'upgrade-insecure-requests: 1' \
  -H 'user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36' \
  --compressed

rahul1

12/20/2023, 11:03 PM

Documenting for the community: - Underlying issue was that some users were invited both as Practitioners and as Patients. This caused them to have two users for the same project, which broke the sign-in flow

rahul1

12/20/2023, 11:03 PM

@yaaaaale - I just wanted to follow up, after the user cleanup, are things working ok?

yaaaaale

12/20/2023, 11:04 PM

Yes, they were! We had to do a little more cleanup with project memberships, but in the end all was well

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