Error using HL7v2 Agent for first time
# supportj
jackwhaines
09/27/2024, 2:35 PMI'm sure it's something I'm not doing right, but I would appreciate some guidance. Using the medplum-agent on linux. MLLP port is listening fine, and I even see the Agent receive the HL7 data from the sender, but the HL7 sender gets "Response Timed Out" and the Agent log shows "{"level":"ERROR","timestamp":"2024-09-27T14:29:12.585Z","msg":"WebSocket error on incoming message: Transmit response missing callback"}
". The Bot works fine if I hit it via the API, so I feel like it's something in the Agent setup or maybe a firewall issue? Any help would be appreciated!
r
reshma
09/27/2024, 4:33 PMare all applications running on localhost?
reshma
09/27/2024, 4:33 PMOr agent in environment X and server in cloud?
j
jackwhaines
09/27/2024, 4:34 PMagent in our company AWS Cloud, with another server in that "local" network sending to it. The server is on AWS, but it's own network.
jackwhaines
09/27/2024, 4:35 PMso sending over WSS
r
reshma
09/27/2024, 4:37 PMgot it
So you need to make sure that websockets are enabled on your Project on server
reshma
09/27/2024, 4:37 PMsecond, on the host your agent is on, can you check that it can access the server? Perhaps curl api.servername.com/healthcheck for sanity
reshma
09/27/2024, 4:38 PMsometimes the domains are blocked via firewall or cannot access the internet
j
jackwhaines
09/27/2024, 4:40 PMchecking
jackwhaines
09/27/2024, 4:40 PMweb sockets were not enabled
jackwhaines
09/27/2024, 4:41 PMI feel like connectivity is okay... since we see the connection and even the HL7 in the logs
jackwhaines
09/27/2024, 4:41 PMdo I need to do anything else, restart or anything?
r
reshma
09/27/2024, 4:42 PMshouldn't need to
j
jackwhaines
09/27/2024, 4:42 PM"websocket-subscriptions" right?
r
reshma
09/27/2024, 4:42 PMI need to phone a friend 🙂 cc: @Derrick
reshma
09/27/2024, 4:42 PMyup
reshma
09/27/2024, 4:43 PMwebsocket-subscriptions is right
j
jackwhaines
09/27/2024, 4:43 PMthat and bots are all that are enabled. same message
r
reshma
09/27/2024, 4:43 PMdoes the HL7V2 protocol work?
j
jackwhaines
09/27/2024, 4:43 PMif I hit it via the API, yes
r
reshma
09/27/2024, 4:43 PMk, I have reached my depths 🙂 Let's see if we can track it down
j
jackwhaines
09/27/2024, 4:44 PMhaha understood. if anyone would like access, please just let me know
jackwhaines
09/27/2024, 4:44 PMno PHI on it
r
reshma
09/27/2024, 4:44 PMif you could screencast your setup and post that sometimes helps.
j
jackwhaines
09/27/2024, 4:45 PMlike a video?
r
reshma
09/27/2024, 4:46 PMyeah repro video
j
jackwhaines
09/27/2024, 4:46 PMok. I have a call in a few mins, I will after that
r
reshma
09/27/2024, 4:46 PMtyty
d
Derrick
09/27/2024, 6:05 PMHi @jackwhaines , what version of Medplum Server are you running just to start off? And what version of the Agent?
Derrick
09/27/2024, 6:07 PMIt sounds like it's possible that it could be related to this bug that was patched in `3.2.10`:
https://www.medplum.com/docs/agent/features#major-bug-fixes
j
jackwhaines
09/27/2024, 6:17 PMI saw that too and upgraded just to see... we're on 3.2.15-b06c52c04
jackwhaines
09/27/2024, 6:56 PMIf I missed anything, let me know.
jackwhaines
09/27/2024, 6:57 PMSorry @Derrick Agent version is 3.2.16-a2ededb30
d
Derrick
09/27/2024, 7:00 PMAwesome, this video is very helpful. Just to confirm you're on
3.2.15j
jackwhaines
09/27/2024, 7:00 PMjackwhaines
09/27/2024, 7:00 PMthat's here right?
d
Derrick
09/27/2024, 7:01 PMYes I believe that version should be the same as on the Medplum server but let me make sure
j
jackwhaines
09/27/2024, 7:02 PMit's entirely possible I'm missing something... I'm still very, very new to MedPlum. I also don't mind giving you access if it would help.
d
Derrick
09/27/2024, 7:08 PMOk 1 more thing to check for me, I think Reshma may have asked about this but this will prove what version of
medplum serverapi.<your_domain>/healthcheckj
jackwhaines
09/27/2024, 7:08 PMah
jackwhaines
09/27/2024, 7:08 PMjackwhaines
09/27/2024, 7:08 PM Copy code
{
"ok": true,
"version": "3.2.8-b2b7ed8c5",
"platform": "linux",
"runtime": "v20.17.0",
"postgres": true,
"redis": true
}jackwhaines
09/27/2024, 7:08 PM3.2.8
d
Derrick
09/27/2024, 7:09 PMAh yeah I think a server upgrade will probably fix your issue then
j
jackwhaines
09/27/2024, 7:09 PMso, it IS the bug from above.
d
Derrick
09/27/2024, 7:09 PMYep! Funny enough I found the bug with the exact same Mirth setup you were showing
j
jackwhaines
09/27/2024, 7:09 PMokay, so we have the AWS install... can you tell me how (or point me to the doc) to upgrade it?
jackwhaines
09/27/2024, 7:09 PMwe actually thought we did
jackwhaines
09/27/2024, 7:11 PMyea I actually found that bug and thought oh that's it. then we (thought) we upgraded and it still happened, so Ithought it must be somethign else
jackwhaines
09/27/2024, 7:11 PMwe followed the aws cdk install exactly
r
reshma
09/27/2024, 7:12 PMj
jackwhaines
09/27/2024, 7:16 PMwe're getting a deprecation warning... trying to resolve that
jackwhaines
09/27/2024, 7:20 PMhealthcheck now says 3.2.16 but it's not quite done yet
jackwhaines
09/27/2024, 7:25 PMok, so. did the upgrade, still didn't work UNTIL the websocket reconnected. Once it did, we're good now!!
jackwhaines
09/27/2024, 7:25 PMd
Derrick
09/27/2024, 7:26 PMGreat! Glad it's working
Let us know if you run into anything else 👍
j
jackwhaines
09/27/2024, 7:26 PMI will... but will do my best not to abuse it.
jackwhaines
09/27/2024, 7:26 PMThanks again.
d
Derrick
09/27/2024, 7:26 PMAnytime!
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